Powerful features for busy small businesses
Reply to every Instagram DM fast, with AI drafting the routine replies and a human always in the loop.
AI Auto-Reply Engine
BudiFlow reads incoming Instagram DMs, story replies, and mentions, and drafts an accurate, on-brand reply in seconds.
Context-Aware Replies
The AI understands what's being asked — pricing, availability, hours — and replies accordingly instead of giving generic answers.
Handles Every Message Type
DMs, story replies, and story mentions are each handled the way that type of message expects, not treated identically.
Tracks Every Conversation Separately
Each customer conversation is tracked independently, so context never gets mixed up between customers.
Fully Reviewable
Every AI reply is logged in your inbox. Nothing is sent that you can't see afterward.
Keeps Up During Busy Periods
A burst of messages doesn't mean slower replies — the AI handles routine questions at the same speed regardless of volume.
Understands Voice Notes
Customer voice messages are automatically transcribed and answered, not left sitting unread.
VIP & Human Handoff Routing
Complex or high-value requests are automatically flagged and routed to a human agent, not left for the AI to guess at.
Confidence-Based Escalation
When the AI isn't confident it can answer correctly, it asks a clarifying question or hands off instead of guessing.
Configurable VIP Rules
Define what counts as a high-value or complex request for your business, so the right conversations get escalated.
Context Passed to the Human Agent
When a conversation is handed off, the human agent sees the full message history and the AI's own notes — no starting from scratch.
Off-Hours Holding Replies
Outside business hours, the AI sends an immediate acknowledgement so customers know they've been heard while they wait for a human.
Live Handoff Notifications
You're notified the moment a conversation needs your attention, instead of finding out hours later.
Full Conversation History
Every handoff carries the complete conversation so you never have to ask a customer to repeat themselves.
Chatwoot Support Inbox
Review every conversation, see what the AI replied, and take over any time from a shared support inbox.
One Inbox, Every Conversation
All of your Instagram DMs, story replies, and mentions arrive in a single, organized inbox.
See What the AI Said
Every AI-drafted reply is visible in the conversation, along with private notes explaining its reasoning.
Take Over Any Time
Jump into any conversation and reply as yourself whenever you want — the AI steps aside the moment you do.
Handoff Notifications
Get notified the moment a conversation is escalated to a human, so nothing waits longer than it should.
Exportable Conversation Records
Export a conversation's history when you need a record for a customer request or an internal review.
Conversation Status Tracking
See at a glance which conversations are AI-handled, awaiting a human, or resolved.
Conversation & Account Management
Keep every customer conversation and connected account organized in one place.
Customer Conversation History
Store the message history for every customer who's messaged your connected Instagram account.
Conversation History
See a customer's past conversations when they message again, so context isn't lost between visits.
Search & Filter
Find any conversation instantly with search and filtering across your inbox.
Conversation Status Tracking
Track conversations from new message to AI-handled to resolved with a customizable status workflow.
Private Notes
Add private notes to a conversation for context that shouldn't go to the customer.
Multi-Agent Access
Share the inbox with your team, or with an agency's staff managing the account. Control who can view and reply.